1. Introduction

Welcome to the btv68 Privacy Policy. This document outlines our commitment to protecting your personal information and explains our data handling practices in clear, transparent language. btv68 operates as an online betting platform serving the Indonesian market, and we take our privacy obligations seriously.

This Privacy Policy applies to all users of the btv68 platform, including visitors to our website, registered account holders, and anyone who interacts with our services through any channel (website, mobile applications, customer support, email communications, or any other touchpoint).

By creating an account or using btv68 services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform.

1.1 Data Controller

For the purposes of applicable data protection laws, btv68 is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data and are committed to handling your information in accordance with international data protection standards and best practices.

1.2 Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual Necessity: Processing is necessary to perform our contract with you (providing betting services, processing transactions, managing your account).
  • Legal Obligation: Processing is required to comply with legal and regulatory obligations (age verification, anti-money laundering checks, responsible gaming requirements).
  • Legitimate Interest: Processing is necessary for our legitimate business interests (fraud prevention, platform security, service improvement, marketing to existing customers).
  • Consent: In some cases, we may ask for your explicit consent to process certain types of data (marketing communications, optional data collection).

2. Information We Collect

btv68 collects various types of information to provide, maintain, and improve our services. The data we collect falls into several categories:

2.1 Personal Identification Information

When you register an account with btv68, we collect the following personal information:

  • Full Legal Name: As it appears on your Indonesian KTP (Kartu Tanda Penduduk) identity card
  • Date of Birth: To verify that you are at least 21 years of age
  • KTP Number: Your national identification number for identity verification
  • Residential Address: Your current street address, city, province, and postal code in Indonesia
  • Email Address: Your primary email for account communication
  • Phone Number: Your Indonesian mobile phone number for account security and communication
  • Identity Document: A clear photograph or scan of your Indonesian KTP and a selfie holding your KTP for KYC verification

2.2 Financial Information

To process deposits and withdrawals, we collect:

  • Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, Bank Danamon, BSI
  • E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
  • Transaction history (deposits, withdrawals, payment method used, transaction amounts, transaction dates)
  • Proof of payment documents (bank transfer receipts, screenshots of e-wallet transactions)

2.3 Account Activity and Betting Data

We automatically collect information about your use of the btv68 platform:

  • Betting history (sports bets placed, casino games played, bet amounts, odds, outcomes, winnings/losses)
  • Login activity (login times, session duration, IP addresses, device information)
  • Game preferences and playing patterns
  • Bonus claims and wagering progress
  • Account balance history
  • Communication history with customer support

2.4 Technical Information

When you access our platform, we automatically collect technical data including:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Screen resolution and device identifiers
  • Pages visited, time spent on each page, and navigation paths
  • Referring website or source that directed you to btv68
  • Clickstream data and interaction patterns

2.5 Voluntary Information

You may choose to provide additional information such as:

  • Profile preferences and communication settings
  • Feedback, reviews, or survey responses
  • Correspondence with customer support or management
  • Information shared in promotional campaigns or competitions

3. How We Use Your Information

btv68 uses the collected information for the following purposes:

3.1 Service Provision and Account Management

  • Creating and managing your user account
  • Processing deposits, withdrawals, and all financial transactions
  • Providing access to sports betting, casino games, and other platform features
  • Calculating and crediting bonuses, cashback, and promotional offers
  • Maintaining accurate account balance and transaction records
  • Sending important account notifications (transaction confirmations, password changes, security alerts)

3.2 Identity Verification and Compliance

  • Verifying your age to prevent underage gambling (21+ requirement)
  • Confirming your identity through KYC (Know Your Customer) procedures
  • Complying with anti-money laundering (AML) regulations
  • Preventing fraud, identity theft, and unauthorized account access
  • Detecting and investigating suspicious betting patterns or account activity
  • Fulfilling legal and regulatory reporting obligations

3.3 Security and Fraud Prevention

  • Monitoring for unusual account activity or security threats
  • Detecting and preventing fraudulent transactions or bonus abuse
  • Identifying duplicate accounts and self-excluded users
  • Protecting against hacking, phishing, and other cyber attacks
  • Maintaining platform integrity and fair play standards

3.4 Customer Support

  • Responding to your inquiries via live chat, email, or WhatsApp
  • Resolving account issues, technical problems, or disputes
  • Providing guidance on platform features and betting rules
  • Assisting with deposit and withdrawal processes
  • Maintaining records of customer interactions for quality assurance

3.5 Platform Improvement and Analytics

  • Analyzing user behavior to improve platform design and functionality
  • Testing new features and betting markets
  • Optimizing game performance and loading speeds
  • Understanding user preferences to curate better game selections
  • Generating statistical reports on platform usage (in aggregate, anonymized form)

3.6 Marketing and Communications

  • Sending promotional offers, bonus notifications, and special event announcements to existing customers (only if you have not opted out)
  • Personalizing marketing content based on your betting preferences
  • Notifying you about new games, features, or platform updates
  • Inviting you to participate in tournaments, competitions, or loyalty programs

Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, adjusting your communication preferences in your account settings, or contacting customer support. Please note that even if you opt out of marketing, we will still send essential service-related communications (transaction confirmations, security alerts, account notifications).

4. Data Sharing and Disclosure

btv68 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our platform. These parties only access your data to perform specific tasks on our behalf and are contractually obligated to maintain confidentiality:

  • Payment Processors: To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallets (OVO, DANA, GoPay, etc.)
  • Game Providers: To deliver casino games, live dealer tables, and slots (your betting activity is logged by game providers for integrity purposes)
  • Identity Verification Services: To verify your KTP and perform KYC checks
  • Customer Support Tools: To manage live chat, email support, and ticket systems
  • Analytics Providers: To analyze platform usage and improve user experience (data is typically anonymized)
  • Cloud Hosting Services: To securely store data and maintain platform infrastructure

4.2 Legal and Regulatory Compliance

We may disclose your information to comply with legal obligations:

  • When required by law, court order, or legal process
  • To respond to lawful requests from government authorities or law enforcement agencies
  • To comply with regulatory requirements and licensing obligations
  • To report suspicious activity as required by anti-money laundering regulations

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and a prominent notice on our website of any change in ownership or use of your personal information.

4.4 Protection of Rights

We may disclose information when we believe it is necessary to:

  • Investigate, prevent, or take action regarding suspected fraud or illegal activities
  • Enforce our Terms and Conditions or protect the rights and safety of btv68, our users, or the public
  • Defend against legal claims or protect our legal interests

5. Data Security Measures

btv68 implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-level security protocols
  • Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways
  • Encrypted Data Storage: Sensitive data is encrypted at rest using industry-standard algorithms

5.2 Access Controls and Authentication

  • Password hashing using bcrypt with individual salt values
  • Two-factor authentication (2FA) available for enhanced account security
  • Strict access controls limiting which employees can view personal data (need-to-know basis)
  • Regular access audits and permission reviews

5.3 Network and Infrastructure Security

  • Firewalls and intrusion detection/prevention systems
  • Regular security patches and software updates
  • DDoS protection and traffic filtering
  • Secure data centers with physical security measures
  • Automated backup systems and disaster recovery plans

5.4 Employee Training and Policies

  • Mandatory data protection training for all employees
  • Confidentiality agreements and non-disclosure obligations
  • Clear policies on data handling and incident response
  • Regular security awareness programs

5.5 Third-Party Audits

btv68 undergoes regular third-party security audits and penetration testing to identify and address vulnerabilities. Our security practices are reviewed by independent experts to ensure compliance with industry standards.

Security Responsibility

While we implement comprehensive security measures, no system is completely invulnerable. You are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone, and contact us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

btv68 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device on subsequent visits and remember your preferences.

6.2 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for platform functionality, login authentication, and secure transactions. Cannot be disabled. Session or up to 1 year
Functional Cookies Remember your preferences, language settings, and customized features. Up to 1 year
Analytics Cookies Collect anonymous data about how users interact with our platform to help us improve functionality. Up to 2 years
Marketing Cookies Track your activity to deliver relevant promotional offers and measure campaign effectiveness. Up to 1 year

6.3 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect your ability to use certain platform features.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

You can update or correct inaccurate personal information at any time through your account settings or by contacting customer support. We will verify your identity before making changes to sensitive information.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances. However, we may retain data if required for legal compliance, fraud prevention, or to resolve disputes. Account closure does not automatically delete all historical records.

7.4 Right to Restriction of Processing

You can request that we temporarily stop processing your data in specific situations, such as when you contest the accuracy of data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and request that we transfer it directly to another service provider (where technically feasible).

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with a clear description of your request. We will respond within 30 days and may request additional information to verify your identity.

8. Data Retention Policy

btv68 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8.1 Active Account Data

While your account is active, we retain all personal, financial, and betting data to provide services and comply with our legal obligations.

8.2 Closed Account Data

After voluntary account closure, we retain certain information for legal and regulatory purposes:

  • Identity and KYC Documents: Retained for 5 years after account closure (required for anti-money laundering compliance)
  • Financial Transaction Records: Retained for 7 years (tax and audit requirements)
  • Betting History: Retained for 5 years (regulatory requirements, dispute resolution)
  • Marketing Communication Records: Deleted within 30 days of opt-out or account closure

8.3 Anonymization

After retention periods expire, we either securely delete your data or anonymize it so that it can no longer be associated with you personally. Anonymized data may be retained indefinitely for statistical and research purposes.

9. International Data Transfers

btv68 primarily serves Indonesian users, and your data is stored on secure servers located in data centers that comply with international security standards. In some cases, your data may be transferred to or accessed by service providers located outside of Indonesia.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by data protection authorities
  • Data processing agreements with strict confidentiality and security obligations
  • Selection of service providers in countries with adequate data protection laws

10. Changes to This Privacy Policy

btv68 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website homepage
  • In-account notification upon next login

The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically. Your continued use of btv68 after changes take effect constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Data Protection Officer

  • Email: [email protected] (mark subject line "Privacy Inquiry")
  • Live Chat: Available 24/7 through our website
  • WhatsApp: +62 812-3456-7890 (Indonesian-speaking support)
  • Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal data subject access requests or legal matters, please send a written request via email with proof of identity. We will acknowledge receipt within 3 business days and provide a full response within 30 days.

Our Privacy Commitments

Military-Grade Encryption

All data is protected with 256-bit SSL encryption, the same standard used by major banks and financial institutions worldwide.

Strict Access Controls

Only authorized personnel with legitimate business need can access personal data, and all access is logged and audited.

No Data Selling

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours.

Full Transparency

We clearly explain what data we collect, why we collect it, and how we use it. No hidden practices or deceptive language.

You're in Control

Exercise your privacy rights at any time: access your data, request corrections, opt out of marketing, or delete your account.

Prompt Response

We respond to privacy inquiries and data requests within 48 hours and fulfill access requests within 30 days.

Questions About Your Privacy?

Our dedicated Data Protection team is here to help. Contact us anytime with questions about how we handle your personal information or to exercise your privacy rights.

View FAQ Terms & Conditions About Us